Refund policy

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in the same condition as received

  • Be in its original packaging

  • Include all original tags (if applicable)

  • Include proof of purchase or order confirmation

Returns that do not meet these conditions will not be accepted.

To initiate a return, please contact us at info@velmora-care.com.
Returns must be approved before being sent back.

If your return request is approved, we will provide:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your package

Items sent back without prior authorization will not be accepted.

For any return-related questions, contact us at support@velmora-care.com.

Important: One-Time Offer Purchases (Post-Purchase Upsells)

Products purchased through one-time offer (OTO) pages or post-purchase upsell offers are considered final sale.

These items are not eligible for refunds or returns, unless they arrive damaged or defective.

Please review your order carefully before accepting any post-purchase offers.

Damages & Order Issues

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us right away so we can evaluate the issue and resolve it promptly.

Claims for damaged or incorrect items must be submitted within a reasonable timeframe after delivery.

Non-Returnable Items

The following items are not eligible for return:

  • Hygiene-related products (including oral care and beauty items)

  • Perishable goods (food, flowers, plants)

  • Custom-made or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

  • One-time offer (OTO) / post-purchase upsell items

If you are unsure whether your item qualifies for return, please contact us before initiating a request.

Exchanges

We do not process direct exchanges.

If you would like a different item, please:

  1. Request a return (if eligible)

  2. Once approved, place a new order separately

This ensures faster processing and availability of your desired item.

European Union – 14-Day Right of Withdrawal

If your order is shipped to a European Union country, you have the legal right to cancel or return your order within 14 days of delivery without providing a reason.

To qualify:

  • The item must be unused

  • In original packaging

  • In resellable condition

  • Accompanied by proof of purchase

Refunds will be processed in accordance with EU consumer protection laws.

Please note: hygiene-related items that have been opened or used may not qualify for withdrawal due to health and safety regulations.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing may take up to 10 business days

Please allow additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact support@velmora-care.com.